Shipping policy

OFF GRID KIWI SHIPPING POLICY

Last updated: 2 September 2026

Off Grid Kiwi ships to New Zealand, Australia and international destinations where a valid shipping service is available at checkout. Most products are printed to order and fulfilled by specialist production partners.

ORDER PROCESSING AND PRODUCTION

Most products require approximately 2–7 business days for production before dispatch. This is separate from delivery time. Production may take longer during busy periods, public holidays or when additional quality checks are required.

You will receive a confirmation email after ordering and a shipping or tracking notification when tracking becomes available.

SHIPPING DESTINATIONS AND RATES

Shipping availability and cost depend on the product, destination and fulfilment provider. Available options and the final shipping charge are displayed at checkout before payment.

Although we serve most countries and regions, we cannot guarantee delivery to every address. Checkout will only accept an order when a valid shipping rate is available for the selected products and destination. Remote areas, restricted destinations and carrier limitations may prevent delivery.

ESTIMATED DELIVERY TIMES

Delivery estimates begin after production is complete and the order has been dispatched.

International delivery commonly takes approximately 10–30 business days after dispatch, but it may take longer. Delivery times to New Zealand and Australia vary according to the product’s production location and carrier.

Delivery dates are estimates, not guarantees. Customs processing, carrier disruption, severe weather, peak-season demand and events outside our reasonable control may cause delays.

INTERNATIONAL CUSTOMS, DUTIES AND TAXES

International orders may incur import duties, customs charges, taxes or handling fees imposed by the destination country.

Unless these charges are expressly included and displayed at checkout, they are the customer’s responsibility and may be collected by the local customs authority or carrier before delivery.

Off Grid Kiwi does not control these charges or customs-processing times. Customers should check their local import requirements before ordering. We will not undervalue an order or incorrectly declare a commercial purchase as a gift.

TRACKING

Tracking information will be emailed when supplied by the fulfilment provider or carrier. Tracking may take several business days to update after dispatch. Some destinations or shipping services may provide limited tracking.

SPLIT SHIPMENTS

Products from the same order may be produced at different facilities and arrive in separate packages at different times. Where available, separate tracking information will be provided for each parcel.

DELIVERY ADDRESS

Please check your name, email address and complete delivery address carefully before submitting your order. Contact us immediately if you notice an error.

Because products are made to order, we cannot guarantee that an address can be changed after production or fulfilment has started. Additional shipping costs resulting from an incorrect or incomplete customer-supplied address may be the customer’s responsibility, except where applicable law requires otherwise.

DELAYED, LOST OR RETURNED PARCELS

If tracking has not updated for an extended period or your order has not arrived within a reasonable time after the estimated delivery window, email hello@offgridkiwi.co.nz with your order number. We will investigate with the fulfilment provider or carrier.

If a parcel is returned because the address was incorrect, incomplete, unclaimed or refused, contact us so we can review the available options. Reshipping costs may apply when the issue was not caused by Off Grid Kiwi, our fulfilment partner or the carrier.

DAMAGED OR INCORRECT ORDERS

If an order arrives damaged, defective, misprinted or incorrect, contact us as soon as reasonably possible and preferably within 30 days of delivery.

Include your order number, a description of the problem, photographs of the product and photographs of the packaging where relevant.

We will assess the issue and provide an appropriate remedy, which may include a replacement or refund, in accordance with our Return and Refund Policy and applicable consumer law.

CONSUMER RIGHTS

Nothing in this Shipping Policy limits any rights or remedies that cannot lawfully be excluded, including rights under the New Zealand Consumer Guarantees Act 1993 and mandatory consumer protections applying in the customer’s country or region.

CONTACT

Email: hello@offgridkiwi.co.nz
Business: Off Grid Kiwi
Address: 120 Carters Road, Amberley, New Zealand