Refund policy

OFF GRID KIWI RETURN AND REFUND POLICY

Because Off Grid Kiwi products are printed especially for each customer after an order is placed, we do not accept returns or exchanges for change of mind, an incorrect size or colour selection, or other customer ordering errors. Please check the product description and size guide carefully before ordering.

DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If your order arrives damaged, defective, misprinted or different from what you ordered, please contact us within 30 days of delivery at hello@offgridkiwi.co.nz.

Please include:

• Your order number
• A description of the problem
• Clear photographs showing the product and the issue
• A photograph of the packaging, where relevant

Once the issue has been reviewed, we will arrange an appropriate remedy, which may include a replacement, refund or another solution. You normally will not need to return a damaged or defective product unless we ask you to do so.

CANCELLATIONS AND ORDER CHANGES

Orders enter production soon after they are approved. If you need to cancel or change an order, contact us immediately. We will do our best to help, but we cannot guarantee a cancellation or change after the order has entered production.

INCORRECT ADDRESS OR UNSUCCESSFUL DELIVERY

Customers are responsible for providing a complete and accurate delivery address. Additional production or shipping charges may apply if an order must be reproduced or resent because an incorrect or incomplete address was supplied, or because delivery could not be completed.

LOST OR DELAYED ORDERS

If tracking indicates that your order may be lost or significantly delayed, contact us so we can investigate it with the delivery provider. Delivery estimates are not guaranteed, but we will work with you to resolve genuine delivery problems.

NEW ZEALAND CONSUMER RIGHTS

Nothing in this policy limits or excludes any rights or remedies available under the New Zealand Consumer Guarantees Act 1993, the Fair Trading Act 1986, or any other applicable consumer law. Where a product fails to meet a legal consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy.

CONTACT

For all order issues, email hello@offgridkiwi.co.nz and include your order number.